Client Services Coordinator (posted 4/30/25)
Job Type: Full-Time; Exempt; On-Site
Salary: $55,000–$65,000/yr DOE/DOQ
Role Description
As a Client Services Coordinator at Nimlok North, you will play a crucial role in delivering comprehensive planning and service experiences to our clients. Located in St Paul, MN, this on-site, full-time position involves providing expert guidance, consultation and logistics coordination for the show services aspect of trade show events to ensure seamless execution.
Key Responsibilities
• Serve as the show management contact to assigned clients for event show service needs and support.
• Proactively provide project and event management direction from initial client request, order entry, production, shipping and post-show requirements.
• Populate and organize deadline dates for critical show events and logistics in project management software.
• Create and update show services estimates for clients with accurate pricing and quotes from preferred vendors.
• Create project schedules for clients’ trade show appearances and ensuring that all deadlines are met and that client decisions/responses are obtained in a timely manner.
• Create and cultivate positive relationships with vendors and trade show venues to effectively coordinate outside services.
• Manage and complete the ordering for all services for upcoming client shows. Review all floor plans, electrical layouts, insurance information, etc.
• Compile show service estimates, timelines and show service synopses and deliver to clients.
• Secure transportation of all client exhibit properties to and from show site.
• Coordinate on-site event labor for install and dismantle of exhibits.
• Support other team members to ensure show management process is impeccably executed, as well as collaborate with other internal departments to ensure overall client satisfaction.
• Perform general office duties, including filing, order office supplies, open/close office, answer phones and other duties as assigned.
Qualifications
• High School Diploma. Associate or Bachelor’s degree preferred.
• Minimum four (4) years trade show, event planning or related customer service and/or operations experience in retail or hospitality.
• Excellent interpersonal communication and organizational skills.
• Ability to prioritize and multitask in a team environment while working under deadlines.
• Exemplary time management capabilities coupled with a motivated work ethic.
• Proficient in Microsoft 365 applications (e.g., Outlook, Excel, Word), Adobe Acrobat Pro and Claris FileMaker (or other database experience).
• Willingness to answer show related calls and e-mails from vendors, clients and team members outside standard work hours—possible nights and weekends.
• Manage client inventory and track assets.
• Readiness to travel to client trade shows, as needed on the rare occasion.well in a team environment and appreciates a collaborative experience.
Physical/Environmental Requirements
• Able to sit, stand or walk for the length of the work shift, up to eight hours.
• Able to work on-site in an open-concept office and warehousing environment.to sit, stand or walk around for the length of the work shift, up to eight hours.
If you are a motivated, growth-minded professional with a passion for building meaningful client relationships and going beyond the expected, we invite you to apply. Join Nimlok North and play a crucial role in shaping the future of our business.
Note: This job description is intended to convey the general nature and level of work expected for this role. It is not exhaustive or intended to be all-inclusive and may be subject to change based on organizational needs and business evolution.
Benefits Offered
• Health & Dental Insurance
• Employee Assistance Program (EAP)
• Health Savings Account & Flexible Savings Account
• 401(k) & 401(k) employer matching
• Paid Time Off (PTO)
